Frequently Asked Questions
Do I need to go through a vet office?
No, you can bring your pet directly to us any time during our office hours.
Do you do euthanizations?
No, you will need to go through a vet. However, you can still bring them directly
to us after the appointment.
Can I bring my pet to you myself?
Yes. You can drop off your pet at anytime during our office hours.
Do I need an appointment?
No, you do not need to book an appointment to bring in your pet. However, if you would like to call ahead of time we will gladly discuss procedure with you.
How do I know if the remains I'm getting back really belong to my pet?
Here at SVPC we take care of each pet individually, or one at a time. Our private cremation process ensures that you'll take home your own pet.
How long will it take to get my pet's cremated remains back?
We return your pet as soon as possible and will call you as soon as they're ready.
Pick up usually happens between one and four business days.
Can I view the facility?
Yes. Anyone is welcome to view the facility.
Do you do witnessed cremations?
Yes, we will occasionally do witnessed cremations. Witnessed cremations are by appointment only, which can be done over the phone or through email.
What payment types do you accept?
We take all forms of payment.
Can I pay ahead of time?
Yes, you can pay ahead of time over the phone or in our office.
Can my pet's toy be cremated with them?
Yes, but it depends on the material. Things like rubber, plastic, or silicone cannot be cremated.